Hendersonville Fire Department (Hendersonville, NC) – Quick Overview
📍 Locations & Contact
• Headquarters / Fire Station 1: 851 N. Main St., Hendersonville, NC 28792 
• Station 2: 604 Sugarloaf Road 
• Main Phone: (828) 697‑3024 (non-emergency inquiries) 
• Emergency Response: Dial 911 
Leadership Team
• Fire Chief: D. James Miller 
• Deputy Chiefs: Justin Ward (Administration), C. Ted Williams (Operations) 
• Fire Marshal: Nathan Young (city level); County office handles inspections & investigations at (828) 697‑4728 
Mission, Vision & Core Values
• Mission: Provide excellent service to minimize risks to life, property & the environment, foster strong community bonds through education & prevention.
• Vision: Strive for quality performance & excellence in community service.
• Core Values: Honor, Professionalism, Pride, Dedication, Teamwork.
Services Offered
• Emergency Response: Fire suppression, EMS, vehicle rescues, swift-water, hazardous materials, technical/high‑angle rescues  
• Prevention & Education (free):
• Smoke alarm installations & testing 
• Car-seat checks (Mon–Sat, 10 AM–7 PM) 
• School and public prevention programs 
• Knox‑Box system for rapid access to locked properties 
Accreditations & Recognition
• Achieved ISO Class 1 fire rating (top national classification), underscoring exceptional capabilities 
• Hosts yearly awards; e.g., Firefighter of the Year (John Perez) and Officer of the Year (Battalion Chief Dustin Nicholson) recognized in Dec 2024 
Facilities & Apparatus
• Station 2 (Sugarloaf Rd): Opened 2014; includes decon room, training/manhole for confined-space drills, turnout gear storage, workout space 
• Key apparatus: Pierce pumper trucks (Engine 1: 2013 Arrow XT; 2017 Enforcer) at Station 1 
Community Engagement & Strategic Planning
• Conducts public focus groups to shape future priorities and strategic directives 
• Developed a 2023 strategic plan to outline mission refinement, SWOT analysis, goal setting, community input, budgeting, and performance evaluation.
